man pointing
March 18, 2020, 9:00 am - March 18, 2020, 5:00 pm
Abuja, Nairobi
HR, Country Directors, Family Liaison Officers, Managers

Learning how to communicate bad news to staff and family members of staff is essential in the event of a critical incident. This specific type of communication is a skill that can be developed so that you are prepared before a crisis occurs. 

The goal of this training is to equip each participant with the knowledge of common reactions to crisis events, creating a structure for conversations with staff and/or family members of staff, and implementing thoughtful communication when a critical incident occurs. The training also includes aspects of self care as effective boundaries are an essential part of the communications and family liaison role.

This is an interactive training with role plays and frequent discussions on working with staff and families in multicultural teams.

By the end of the course you will be able to:

  • Identify the role of a communicator within the management of a critical incident.

  • Discuss principles and skills for managing a professional relationship with staff and families in distress;

  • Understand the framework of engaging and disengaging with staff and families during a critical incident;

  • Practice individual, small group, and large group communication styles for delivering bad news;

  • Express the impact of social media on managing communication during a critical incident;

  • Develop self-care strategies;

  • Create an action plan.