woman speaking into microphone
September 15, 2021, 1:30 pm - September 16, 2021, 5:00 pm
Human Resources & Family Liaison Officers

In the event that your employees are involved in a crisis, and cannot speak for themselves, being prepared to speak with families is an essential responsibility of any organisation.

The Family Liaison in a Crisis training will provide practical skills for engaging with family members of staff during and after a crisis. The goal of this training is to equip each participant with the knowledge of common reactions to crisis events, creating a structure for conversations with family members, and implementing the family liaison role when a critical incident occurs. The training also includes aspects of self care as effective boundaries are an essential part of the family liaison role.

This training can be either delivered face to face or as an interactive online course, with breakout rooms for participating in role plays and frequent discussions on working with families in multicultural teams.

By the end of the course you will be able to:

  • Understand what family liaison is;

  • Understand how family liaison fits with a crisis management team;

  • Identify principles and skills for managing a professional relationship with families in

  • distress;

  • Understand the framework of engaging and disengaging with families;

  • Become aware of the impact of social media on family liaison work;

  • Understand the risks of FLIC work;

  • Identify self-care strategies;

  • Create an action plan