People conversing
May 12, 2021, 2:00 pm - May 14, 2021, 5:00 pm
Human Resources, Security & Management

Psychological First Aid is an evidence-informed support framework for assisting staff, colleagues, team members and their families in the aftermath of a crisis, disaster, critical incident or terrorism event. 

PFA is a way to provide emotional support to people of any age or background in order to reduce the initial distress caused by the critical event and to foster short- and long-term coping.

For who?

PFA can be delivered by anyone who has completed a professional course on safely providing PFA to affected people. 


Over three half days, this PFA training will offer you the opportunity to learn and develop practical and effective strategies in supporting staff in the aftermath of overwhelming events. It will help you to identify those at risk and those in need of further support. Alongside technical knowledge, the course also provides a grounding in the basic neuroscience of stress and its impact on individuals. 

Learning outcomes

At the end of the course you will be able to:

  • Describe the impact of traumatic stress on both the body and mind.

  • Identify the broad range of normal early reactions that people can experience in the immediate aftermath of a crisis.

  • Define the basic objectives of Psychological First Aid and identify its limitations.

  • Effectively use active listening skills to contain and stabilise a team member or colleague following a critical incident.

  • Gain practical and emotional assistance that complements and bolsters the coping skills of colleagues or team members.

  • Recognise when to refer team members for further support 

  • Explore personal responses to distress and understand the role that awareness and active self-care play in your team’s capacity to help others.