Last Updated: May 2019

 

Your appointment is for your exclusive use and when it is cancelled or rescheduled with short notice, or missed altogether, it is often too late or impossible to offer this time to someone else and the appointment time goes unfilled.

 

For clinical appointments our policy is:

  • You will be charged 50% of your appointment fee if cancelled or rescheduled with less than 2 full working days notice

  • You will be charged 100% of your appointment fee if cancelled or rescheduled with less than 1 full working day or if you do not show up for your appointment.

  • Notice can be given verbally or in writing, however it is up to the person cancelling to prove that notice was given.

  • Late arrivals may result in a shortened appointment, or their appointment may be forfeited and their appointment will be treated as missed.  
     

If your appointment is via the internet and for some reason you do not have access to the internet for the appointment please note that Thrive will charge an international dialling fee of £15 per call. Our preferred mode of delivery for remote appointments is Zoom. If Zoom is not working we will try Skype or WhatsApp before moving towards a telephone consultation.

If for some reason the Thrive clinician does not have access to the internet, Thrive will absorb the cost of this telephone consultation.

 

For paper screenings our policy is:

  • An administration fee of £20 for any cancellation prior to being reviewed by clinician. The full cost will be charged for screenings reviewed by a clinician.

 

For Training our policy is:

  • We require four weeks’ notice to cancel a training or onsite intervention. You will be charged 50% for the training if cancelled within four weeks of the training and 100% if cancelled within two weeks of the training.

  • Notice can be given verbally or in writing, however it is up to the person cancelling to prove that notice was given.

  • All expenses related to the cancelled training or onsite intervention will need to be compensated by the client. This includes flights, visa, accommodation etc.

 

By making an appointment or booking a training you are agreeing to our cancellation policy.

Thank you for your cooperation.