Whether online or in-person, we can help build capacity in your organisation, grow resilience in your team, or equip you to respond well in complex situations.

Our learning team can provide a tailored service to suit your needs. From one-off courses, to ongoing relationships. And from Arabic and French, to English, Spanish and Kiswahili. Get in touch to find out more.


Family Liaison

In the event of a crisis, families often depend on the organization for updates and guidance on the way forward. This communication is essential for their wellbeing as well as for the wellbeing of the affected staff member. However communicating with families in times of crisis can be extremely challenging. Moreover the existence of (social) media has had significant impact on communication in crisis. It is for instance likely that information regarding a crisis filters to the public domain long before the organization initiates contact with the impacted family. Furthermore, information disseminated on social media is often inaccurate and this generates anxiety and distress for colleagues and families.

The family Liaison training will enhance your organisation’s preparedness in responding to families during crisis. It will help you to understand the principles of family liaison that are pertinent to develop effective, safe and professional relationships with families. The course will equip you with skills and knowledge on the best way to support a family and also to think through self-care strategies to ensure that your resilience and wellbeing does not suffer in the process of responding to a crisis.

Psychological First Aid

Psychological First Aid (PFA) is an evidence-informed support framework for assisting staff, colleagues, team members and their families in the aftermath of a crisis, disaster, critical incident or terrorism event. PFA is a way to provide emotional support to people of any age or background in order to reduce the initial distress caused by the critical event and to foster short- and long-term adaptive functioning and coping.

The PFA training will offer you the opportunity to learn and develop practical and effective strategies in supporting staff in the aftermath of overwhelming events. It will help you to identify those at risk and those in need of further support. Alongside technical knowledge, the course also provides a grounding in the basic neuroscience of stress and its impact on individuals.

Recognising and Responding to Mental Health Issues in the Workplace

International work has the potential to be stressful and can challenge one’s existing coping strategies. As a result,  pre-existing mental health issues may be exacerbated or new ones  might emerge. Recognising and Coping with Psychological Health Issues is a one  1 day training course that can be tailored to the unique needs of the organisation.The focus of the course is to provide Management Level staff with a better understanding of mental health issues, how they might manifest and how best to respond.

Dealing with Workplace Conflict in Cross Cultural Settings

Thrive Worldwide provides training aimed at helping organisations better understand the dynamics of groups that they belong to and the relationships that they encounter in their daily working lives. The training, which will draw on case studies, real-life scenarios and theories of organisational dynamics, will examine areas including:

  • How groups react to high-pressure environments
  • How teams can become stuck
  • Strategies for restoring productivity and creativity
  • Conflict in the cross-cultural workplace
  • Different styles of addressing conflict
  • Practical tools for resolving conflict.

Stress Management & Resilience

For most of us, stress is part of the job. In fact, it is an aspect of the work that most of us are attracted to as it challenges us to excel in challenging circumstances. This means that to a certain extent, we may perceive stress as positive and motivating. It prompts us to take action and to shift our thinking patterns to new perspectives and possibilities.

However, in the long run stress can take its toll, and our capacity to deal with adversity

May slowly erode as a result. Prolonged stress has been proven to be  detrimental  to our physical health as well as to our professional and personal lives.  In some cases, it can even lead to burnout.Therefore, learning how to deal with stress is integral to providing efficient and effective humanitarian services. Caring for others without caring for yourself is an impossible task. As the flight attendant says, “In the event of a crisis, put your own mask on first, before assisting others!

Thrive Worldwide offers a training course that explores variety of approaches to coping with stress in ways that help to both increase resilience and prevent burnout. Evidence shows that there are identifiable factors which boost your personal resilience that can be developed through time and training

Vicarious Trauma

Thrive delivers training for staff who regularly encounter secondary trauma on-assignment as well as those who are exposed more periodically (i.e. communication or monitoring teams from headquarters).  We explore the vicarious nature of this type of stress and trauma and discuss its impacts and ways of mitigating its negative impacts.

The training covers:

  • What is vicarious trauma & secondary trauma

  • Different types of trauma

  • The physiology of trauma and stress

  • Neuroscience behind trauma and vicarious trauma

  • Understand and recognise the symptoms of secondary or vicarious trauma

  • Identify how to recognise and respond to vicarious trauma

  • Build resources and resilience – role model good self-care

  • Identify strategies in supporting your staff

Team Building

Team Building events are an opportunity to press into new ideas about team dynamics, enhance social capital in the workplace, and work with colleagues in a different environment.  Sessions will be active—no PowerPoint or lectures. Specific interactive activities will be selected based on the needs of the team. This programme is designed for field-based locations involving international and national staff. Team Building days offer the unique opportunity to engage in cross-cultural communication and perspectives in a low-risk environment. Through careful facilitation, interactions and patterns can be identified and debriefed. If possible, this should be carried out away from the office.

Transformational Leadership

Leadership in any sphere of life is a call to provide direction, entrench values, harness the productivity of available resources, consistently anticipate and prepare the organisation for the unexpected, so as to preserve legacy.  However, the daily grind of operational demands has a tendency to steer leadership from being dynamic, resulting in a reactive cycle rather than a proactive one.

At Thrive Worldwide, we facilitate your development as a leader so that you are able to bring about transformation in your sphere of influence.  We offer bespoke training programs developed to respond to your current leadership challenges, and usher you into a place of being intentional about your personal development, a requisite, if you are to successfully lead your organisation as it traverses the different seasons.

Peer Support

Imagine a context where your staff are employed throughout the country, often in remote and isolated locations or perhaps there are large concentrations of staff in one area. Staff may be experiencing  long term chronic stress and/or stress resulting from a series of critical incidents. How can you best help them? Not every staff member will need specialised counselling or a psychological appointment to manage their stress. Some  staff may prefer to talk to a trusted peer who has gone through a similar situation, or to someone who can provide some basic support, a listening ear, and some information.

Imagine the assistance that could be provided if, in each field location or office, there were specially trained Peer Supporters who could provide both support for stress and well-being on a regular basis as well as psychological first aid following a critical incident? Having trained peer supporters on your team, would allow you provide  all staff initial support and then determine which ones, if any, need to be referred on for further assistance. Peer support is a very effective, not to mention cost efficient, means for reducing r the impact of chronic and traumatic stress.

Strategies for Managing Abduction, Kidnap and Detention

A real risk facing NGO’s operating in challenging environments is abduction, kidnap, and detention. Preparing your staff well is an important component to their personal resilience. This workshop will look at reactions in the initial phases of kidnap and detention including fight/flight/freeze/fold responses. The impact of living in captivity will be explored including strategies in staying physically health and building a resilience plan. This is not a family liaison training but time will be spent considering the role of the family and challenges of release, coming home and how to cope.