My first interaction with someone who performed the duties of a family liaison was in 1999. I was 17 years old and my family had gone to the airport to pick up my sister, who was returning with her university choir from a singing tour in eastern Europe. I was excited – there was something very cool about picking up your sister from an international trip in my teenage years. As this was before 9/11, we were allowed to wait at the gate for her arrival. Just before she was due to land, a horrible hail storm began to pelt the runway.